Support Engineer Jobs

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Education
Industry Type
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  Diploma
  0-1 years
  As a technical support/helpdesk employee, you'll be monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company. As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer. You could work for software or equipment suppliers providing after-sales support or companies that specialize in providing IT maintenance and support. Alternatively, you may work in-house, supporting the rest of the business with their ongoing IT requirements. OS Knowledge Windows, Linux, Mac with Troubleshooting Responsibilities and Duties Some tasks you may be involved in include: . Working with customers/employees to identify computer problems and advising on the solution . Logging and keeping records of clients. . Analysing call logs so you can spot common trends and underlying problems. . Updating self-help documents so customers/employees can try to fix problems themselves. . Working with field engineers to visit customers/employees if the problem is more serious . Testing and fixing faulty equipment English Communication must be good.
  Industry Type - Not declared
  Not disclosed
  Required Skill - Not declared
  Any Graduate
  2-5 years
  Skills For Candidates: Candidates should have at least 0-1years of experience, he/she should be confident and have excellent communication skill. Support engineers serve as experts in the products that their company manufactures and develops. They find solutions to problems with the products and help customers work through technical difficulties.
  Industry Type - Not declared
  Not disclosed
  Required Skill - Not declared
  B.E/B.Tech/BCA/MCA/M.sc(IT)
  1-4 years
  Service engineers have to repair and service all the machinery and equipment present in a company's manufacturing unit They have to plan the servicing work in advance so the output of the factory is not affected by the service work They have to work in teams and delegate work amongst them so the work can be conducted in a fast pace They have to make detailed reports on all the work that is done on each machine They have to ensure that any parts that need replacing are available in stock They have to work on improving the performance of the machine They also have to conduct safety checks on all the machines or it could prove to be dangerous for the workers working on them They have to keep an inventory of equipment required for the repair work Service engineers have to know about all the latest machinery that is available in the market They have to inspect all the machines and make reports for the management that whether or not new machines are required QUALIFICATION: BE/ B.Tech (Engineering) (Mechanical, Production/ Industrial )
  Industry Type - Not declared
  Not disclosed
  Required Skill - Not declared
  Any Graduate
  3-8 years
  Samples: To Check/ Test the feasibility according to user requirement & prepare sample feasibility report IPC: i) For any dispatch of IPC or for new CPU from HO to check /test complete working of IPC/CPU according to the configuration accepted by user and prepare Hardware Test report II) Incoming ( from customer end) : after receiving the IT test report & RMA for any dispatch to check /test the complete working of the IPC/CPU ( According to the configuration accepted by user) prepare Hardware test Report. New Program Files- (Exe/DLL) or any other computer file: To test /check the exe/DLL/Computer file workability as per issue reported & solution expected & prepares new program file workability test report. Reproducing Customer Issue: For all the expected solutions given to customer and the issue still continues /or new issue arise to reproduce the customer issue by setting all parameter same as at Customer site and to resolve the issue in coordination with a development team. Minor Responsibilities Training: Providing technical training to new joiners in respect to the customer problem @ the region where the new joint is designated for with help of customer complaint history of that region Customer Training: Providing Software use and basic troubleshooting. Administrative Task Coordinating with HR/ Accounts/ other departments for self and team member as and when required.
  Industry Type - IT Software / Software Services
  Not disclosed
  Required Skill - Not declared
  Any Graduate
  1-2 years
  Hello We have an opening for Customer Support Engineer ( IT Support) Freshers also can apply. Company name- BRTS /AMTS Qualifications- diploma in IT. BE BBA MCA MBA BCA or any other equivalent qualification
  Industry Type - Not declared
  Not disclosed
  Required Skill - Not declared
  Any Graduate
  1-2 years
  Dealing With Clients Over Phone & Emails And Prioritising The Flow Of Queries. Maintaining Relevant Data And Client Files. Managing The Daily Operations For Existing Travel Agent Accounts And Ensuring Timely Service To New Clients. Working Collaboratively And In Partnership With All Functional Areas. Responsible For Status Reporting To Concerned Authorities. Technical Problem Solving Skills. Educating Clients With Updates And New Features On Portal. Comfortable With Understanding Product Information And Also Online Portal Demonstration To New Agencies. Briefing The Requirements Of Clients And Operations Team Into Actionable And Discussing Possible Solutions With Content, Creative And Technical Team. Compiling, Reporting and Analysing Sales Figures Skills Expected Must Have Excellent Spoken & Written Communication in English.Ability To Collaborate Effectively At All Levels And Functions Good ComputerAptitude, Efficient In UsingMS OfficeAndInternet. AbilityTo Work Independently And Must Be AMultitaskerWith Strong Client Servicing Orientation. Skills Expected: Must Have Excellent Spoken & Written Communication in English.Ability To Collaborate Effectively At All Levels And Functions Good ComputerAptitude, Efficient In UsingMS OfficeAndInternet. AbilityTo Work Independently And Must Be AMultitaskerWith Strong Client Servicing Orientation. Responsibilities and Duties: Must Have Excellent Spoken & Written Communication in English.Ability To Collaborate Effectively At All Levels And Functions Good ComputerAptitude, Efficient In UsingMS OfficeAndInternet. AbilityTo Work Independently And Must Be AMultitaskerWith Strong Client Servicing Orientation.
  Industry Type - Not declared
  150,000.00 to 225,000.00 /year
  Required Skill - Not declared
  Any Graduate
  2-5 years
  We are looking for a person who has an excellent communication skill with analytical thinking, the technical skill of computers & programming to understand level 1 technical support queries/issues and replicate it, provide feedback to a client or connect with Level 2 support for a further resolution. This would be intense and challenging work with new learning. Job Role: Tickets Handling - Client communicates us with their queries/problems by raising tickets/emails. Responding Tickets - We need to take care of each ticket is being handled on time and closed with affirm solution Ability to understand client queries - Understands client requirement and able to reproduce quickly and respond to tickets faster Decent mailbox management - there are many emails hitting to support group, must be able to identify erroneous emails and take necessary actions on right time Internal Co-ordination - Coordinate with level 2 team members when there is bug/development/customization required and share with management for same. Required Skills: Excellent Communication skills & Pro-activeness Ability to comprehend (Basics - Visual Studio, C#, XML, CSS, SQL queries adding in a database). An ability to solve complex problems, communicate clearly, and share a sense of urgency Open to adopt new changes as per requirements of organization Must be flexible towards organization Must be ready to work on weekend (5 days a week working) It would be nice for you to know: Exposure of working in travel domain Experience of working in technical support - IT industry SOAP UI Visual Studio, C#, XML, CSS, SQL queries adding in database Support Engineer - Support Level 1 (2 Vacancies) Education :BE - IT / CS / BCA Shift Time :Rotating Shift
  Industry Type - Not declared
  Not disclosed
  Required Skill - Not declared
  Diploma
  0-2 years
  Provide software technical telephone and remote/online support, Scheduling Demo and installation sessions, Should be able to provide training to clients, Experience in Crystal Reports/Microsoft Reports would be an advantage, MS Office, Accounting, and SQL knowledge required, Good analytical and reporting skills with good communication skills, Project Co-Ordination & Planning with clients for their Software, Solving clients queries and problems, Check out the project details & requirements, Interpret accounting & taxation fundamentals needs in business software. Education Qualification: Diploma / Graduation or Masters in Computer / IT, BCA, MCA Education: Bachelor's (Required)
  Industry Type - Not declared
  100,000.00 to 300,000.00 /year
  Required Skill - Not declared
  Any Graduate
  0-1 years
  1. Responsible for giving the software training. 2. Responsible for handling query related to software technical issues.. 3. Good communication skill , Good Presentation skill required. 4. Will get an opportunity to interact with HNI , Corporate Clients and Popular Technical Analyst. 5. Client Retention activities. 6. Conduct workshops in Office premises (presentations) 7. Admin work (preparing reports, analysis etc) Walk in Date:11th Apr 2018 Walk in Deadline:14th Apr 2018 Walkin Time:10:00 AM
  Industry Type - Not declared
  Not disclosed
  Required Skill - Seminars,Product Placement,Exhibitions,Marketing
  Any Graduate
  2-4 years
  Urgently looking for Desktop Support Engineer, Experience-2 to 4 years at Vadodara location..Interested candidate can contact me either mail me there updated CV
  Industry Type - Not declared
  Not disclosed
  Required Skill - Not declared
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