Customer Experience Specialist Etech Global Services

Job Description

Job Title : Customer Experience Specialist Location : Vadodara Campaign : Operation Pick & Drop facilities Food Allowance Night Shift Allowance Attendance Bonus Tuition Reimbursement Rs.1,00,000 Medical Insurance Employee Referral Bonus Attractive Incentives over and above the salary Customer Experience Specialists are an integral part of the Etech team as they are the front line to our customers. In this role you will be responsible for fielding inbound chats from potential and existing customers and selling our products and services. Job Specifications: Excellent English Communication Skills Good computing skills Flexible to work in rotational shifts Job Functions: Take multiple Inbound chats with prospective business customers in designated market area to qualify leads and explain type of service or product offered. Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products. Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems Prepare report on sales activities Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting. Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales.

Job Details

  Job Category  :
Chat Support Executive
  Industry Type  :
BPO / Call Centre / ITES
  Employment Type  :
Full Time
  Location  :
  Phone  :
  Date Posted  :
Jan 29 2019
  Website  :
  Email-ID  :
  Experience  :
0-3 Years
  Salary  :
Not Disclosed by Recruiter