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Industry Type
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  Any Graduate
  2-7 years
  Job brief: Your main role is to support our customer service and project management activities by directing, supervising and motivating team members on a daily basis, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance also training your team as and when required. You are also in charge of all Amazing Solar Projects from start to finish and after finish. Prerequisite: o To be able to work from 5:00 am - 2:00 pm IST. & Saturday: 5:00am-12:00 noon IST. o Past Experience in a similar role (preferred minimum of 2 years in a Solar Organization for Australia) o High school diploma or any college graduate degree. o 5 Star - English rating Experience: o 3 - 5 years of progressively more responsible positions in Customer Care & Back Office Operations preferably in a similar industry in two different firms. o Employee training. o Leading / supervising teams. o Product knowledge and solar industry experience. Skills: o Amazing Customer service & relationship building. o Excellent written and phone communication. o Motivation & Coaching. o Sales & persuasion. o Be a helper, teacher, optimization scout, advocate, therapist, multitasker, salesperson, mind reader, coach and lastly a wizard! Attitude: o Results oriented - go getter and can do! o Self-Motivation & ability to work independently Job Responsibilities - Primary: o Inspire, lead and coordinate within your team - Set Goals, Delegate tasks & set deadlines, Oversee day-to-day operations, answer questions and resolve issues. o Manage projects from start to finish and after finish - ensure successful completion of projects in timely manner and provide after install services where required o Provide direct customer support - Provide quick assistance to both customers and installers, answer phone calls or emails, answer questions and resolve issues o Review and resolve escalations - Managing escalations requires significant customer service skills and diplomacy to ensure that the customer is satisfied. o Evaluate team members - Conduct periodic reviews and team evaluation, monitor performance and areas of improvements. Make recommendations to HR if a team member is consistently not meeting expectations. o Support Process improvement - Responsible for improving overall department and organization efficiency and performance by identifying opportunities to enhance internal processes. Gather data, prepare reports, analyse what's working/not working, suggest changes, develop new processes, implement changes. o Train new hires - Train and work closely new team members, instruct them on company policies and best practices for resolving customer calls. Additionally, monitor new team members’ activities and performance during the first few weeks of training and on boarding to determine where further training is needed. Job Responsibilities – Secondary: o Prepare proposals, quotes, contracts, or presentations for potential solar customers. o Provide customers with information such as quotes, orders, sales, warranties, tax rebates, etc. o Follow-up with customers for rebate processing o Ensure information and project status accuracy on the portal and database o Manage receivables and process payments o Periodic Reporting to Management. o Provide helping hand to your own team and management o Should Conduct Weekly Team meetings. Job challenges: o Not enough product knowledge o The follow-ups o Handling rejections o Customer relationship management o Not being able to multi-task / prioritise actionable tasks o Not keeping enough notes and records Goals/Deliverables: o Successfully manage and deliver entire project cycle in a timely manner o Build and maintain and inspiring customer service team with amazing culture o Procure projects on hold and cancellation requests - work with sales experts and customers to resolve issues and organise installations o Manage and resolve post-delivery queries and ensure customer satisfaction and maintain strong customer relationship. Success Recipe: o Every day spend 15-30 minutes learning more about: 1) Solar products, amazing packages, competition, industry knowledge. 2) Communication, sales, persuasion skills and asking right questions. 3) Pick your senior’s brain, find a mentor or accountability partner. o Stay motivated, thrive for success and believe in yourself. Salary Package: Based on Experience & Performance in the interview. (No bar for the right & deserving candidate). Interested candidates can share their profile at career@amazingsolar.com.au IMP NOTE: Due to COVID-19, interview & selection process would be conducted over the video calls and selected candidates would be required to Work from Home till April 2020. Regards, Kamlesh Jagyasi, Manager - HR & Administration. Amazing Solar Solutions - Vadodara, Gujarat. Web: https://amazingsolar.com.au/ Email: kamlesh@amazingsolar.com.au Mob/WhatsApp: +91-9016-817-830.
  Industry Type - Oil and Gas / Power / Infrastructure / Projects
  500000 -700000
  Required Skill - Team Management + Communication + Leadership + Training + o Sales & persuasion.
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